We want you to be completely satisfied with your purchase! If, within 30 days of receiving your order, you are not completely satisfied with an item you’ve purchased, please return the product for an exchange or refund. To do this, please fill out the information on your return form, and include this form with your return. Please allow up to 2 weeks for us to receive your return and process your request.
We only ask that the returned items be in new, clean condition, with any original tags included. Items returned visibly worn, dirty, covered in hair, stained, or in a condition clearly unsuitable for resale cannot be accepted.
Refunds for credit/debit card purchases will be refunded to the card used for the initial transaction. The original shipping costs for your order are not refundable. Customer is responsible for the return shipping charges, unless the product was damaged, defective, or incorrect upon arrival. If product was damaged, defective, or incorrect upon arrival, please contact us directly for a replacement or return label. Exchanges will be shipped out at no additional shipping charge to the customer, using our Economy Shipping method. Refunds will be credited to your card within 3-5 business days of receiving your return.
Phoenix Boats Gear
c/o Threds, Inc
10529 Lexington Drive
Knoxville, TN 37932
Misplace the return form that came with your package? No problem! Click the link below to download one!
Download A Return Form
Please include your name, address, order number, phone number, and instructions on what you would like for us to do (refund, exchange, etc). Also, be sure to include which item(s) you want to exchange for.